Un día como hoy, 28 de febrero de 2008, murió, a la edad de 103 años, Joseph Moses Juran en New York, Los Estados Unidos. Fue un ingeniero y consultor empresarial estadounidense, de origen rumano, que pasó a la inmortalidad por promover la dimensión humana en la gestión de la calidad en las empresas.Juran, escribió libros, manuales y ensayos sobre planificación, liderazgo, diseño y control de la calidad, y propuso medidas altamente efectivas para mejorar la calidad en las empresas y reducir gastos.
Termino esta nota con un pensamiento de Joseph Moses Juran: “La planeación de la calidad será ineficaz si el conocimiento de las necesidades de los clientes es deficiente”.
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